ost all account recovery starts with the “Forgot password?” link on the Gmail/Google sign in page. That link leads to: https://accounts.google.com/sign...which can be used directly.
There are over a dozen potential questions (like creation date) and tasks (like entering a verification code) you can use to prove ownership of an account. Most of the questions are based on pre-configured recovery options like an e-mail or phone. If these are not available (never configured, gone out-of-date, changed by a hacker) the number of questions available may be very limited making it hard to prove ownership of the account.
The end of the process typically has you provide a contact e-mail address which is then sent a verification code to enter. Please note that you are only verifying that the contact address is valid, and that you have access to it. The verification code does NOT mean you have successfully verified ownership of the lost account. You may still receive the "Google couldn't verify..." message or asked additional questions even after entering the verification code.
The recovery process is more successful if done from a computer or device normally used to access the account. In fact, just one or two correct answers may be sufficient. If at all possible, attempt recovery using that same computer/device, giving preference to a computer/laptop over a mobile device.
Fortunately, the provided process works for most people to recover their account. Some receive the message “Google couldn’t verify...” meaning that the information Google has (including the questions you answered) is not sufficient to prove your ownership of the account. In these cases, people often post asking what other options are available. Without trying to be overly negative, the realities are that...
- Google does not provide live support for Gmail so you can not contact Google for help with account recovery.
- Any support numbers found through search are probably not Google's (unless you get Google Play or the like). These places will be happy to take your money, but they can not return your account. e.g. You can find many spam answers here on Quora , and all of them similar.
- There are no options to provide information beyond what the recovery process asks for.
In summary, if you can not recover the account using the provided process, it may be lost. There are no other account recovery options available.
The linked article provides a lot more detail about the account recovery process and includes information to help pass it successfully: http://gmailaccountrecovery.blogspot.com/ The Walk-Through and Additional Information sections may be the most helpful.
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