If you pay Google for a Google Apps/G-Suite type account, or if you get such an account thru work or school, then you have an administrator (like myself) that can help you. And if you are the admin, you can call and speak to actual humans that work for Google. 24–7–365. And they’re very good. They know their jobs.
If the account in question is a free Gmail account, there is one - and only one - resource. Can't sign in to your Google Account
The online process that Google offers to help recover free accounts is slick, highly sophisticated, and rather amazing if you look at it from a programming and automation perspective. But that’s no consolation when you have forgotten your password and the automated process can’t get you back into your account. I know this. I sympathize. But that does not change the fact.
Let me make this unpleasant truth crystal clear, one more time. With a free Gmail account, if you forget your password, there’s the automated online recovery tool.
And that’s it.
If you see a so-called “tech support” company or Quora answer or anything else, anywhere on the web with a toll-free phone number claiming they can “help” you get into your Gmail… I’m sincerely sorry to tell you - they can’t. All they can do is charge your credit card to “help” you do something you can do yourself. Free.
Why can’t they actually help you? Simple. They aren’t Google. No, they don’t “know” anyone at Google, either. They have no secret back door. No special access. They don’t have a Google partnership - because Google doesn’t do that. No matter what anyone says or promises, they can only use that same link, and walk you thru that same automated process.
Here is the real ugly truth: For free Gmail accounts, there is no way to directly contact a human being at Google.
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